Safe Hub is designed for protecting lone working teams, whether they're working remotely and flexibly or they're always out in the field.
Safe Hub is all about protecting lone workers. But what happens when you have a team who work 'together', but out of sight, or earshot of each other, whether they're out in the field or working flexibly and remotely? These are still lone workers. Well, Safe Hub is ideally suited to protecting individual members of a team. Workers can easily share devices if you have part-time employees or workers on staggered shift patterns. And there's even scope for Safe Hub to strengthen the team with our group messaging feature. In this blog, we're taking a closer look at utilizing the Safe Hub platform for managing teams and groups of employees.
Virtual teams, real lone worker protection
Over the past year, many of us have gotten used to the concept of a team being more virtual than it used to be. Keeping team members connected and protected is something that Safe Hub does really well. There are three safety features that are particularly suited for lone working teams.
Yellow Alert, a voice memo to provide extra information
Our voice memo feature, Yellow Alert, allows lone workers to provide information any time they enter a potentially hazardous situation. As an 'in case of emergency' message, this goes hand-in-hand with Red Alert to create a virtual buddy. The information they’ve left comes in useful if lone workers then raise a Red Alert when they're in crisis, or if they cannot be contacted for any reason. For a virtual team who are working near each other but on separate sites, this is especially relevant. For instance, one lone worker can leave the contact details for co-workers who are close by and who may be in a position to help.
Some other examples of relevant details include:
The time expected to complete a task and/or journey.
The floor and/or door number for an apartment or office.
A parking structure level or parking bay number.
An alternate contact cell number for the lone worker.
Safe Check, an interval check to confirm welfare
For many lone workers, their working day is hectic and unpredictable. Whether they’re working from home or out for a series of meetings with clients, lone workers need to check in periodically. This signals their welfare, helping employers to do their duty and reminding lone workers that their employer cares about them. But lone workers may find it onerous to have to call a manager or other colleague to confirm that they are safe. To make sure they remember to check in, employers should make it as easy as possible for lone workers to do so.
Safe Check is our proactive lone worker safety feature which is directly managed by the lone worker. By automating the check-in system, lone workers can go about their working day with minimal interruption and maximum effectiveness. At the end of a set interval, Safe Check requests a code from the lone worker via an automated prompt. Once they confirm their welfare by entering this code into their device or app, Safe Check resets and a new countdown interval begins, so they can get on with their working day. If they’re not OK, or if they fail to respond, the issue is flagged at the Monitoring & Response Center.
Group Alert, a messaging function for protecting lone working teams
Group Alert one safety feature with a particularly helpful mechanism for protecting and communicating with teams that include lone workers. The strength of Group Alert is that you can tailor your message. This means you can take into account who your workers are, and where they might be. You can target messages to specific individuals or pre-defined groups, if there is a particular job function that is at risk from an event. Or you can limit the message geographically, by specifying that the message goes out to lone workers within a given radius from a particular central point.
Lone workers may be using less than reliable media as a main source of information, so employers need to get consistent messages out. Rather than sending an e-mail that may be overlooked, this message is broadcast directly to a worker’s phone on the Safe Hub smartphone app.
Messages can provide a range of safety alerts such as a warning about extreme weather or a natural disaster, or perhaps a terror alert or an active shooter, or even just heavy traffic. But as well as communicating safety messages or warnings, Group Alert can be used proactively to promote safety. For example, reminding team members of the correct safety protocols or PPE, and encouraging them to check their safety equipment. You can also use it to advise them which team members are active on a particular shift when workers are out-of-sight of each other.
These techniques and others can help to promote a team identity and encourage members to look out for each other. And to foster a sense of team, you can always include a more personal touch to the message too. After all, just because people are working alone doesn't mean they should feel isolated.
To find out more about the Safe Hub safety features that help when protecting lone working teams, contact us today.